• Our mission statement is “Work with the customer … Listen to their needs … Provide the heat cutting equipment needed to give the customer a competitive edge in their industry.”
  • Call us old fashion, but customer service is the foundation of HSGM, Inc. We strive to have great business relationships with our customer’s and even though we sell on our 24/7 website store, we have discovered that it is helpful to assist the customer to find the correct tool for their specific application. Our customer service staff has over 15 years experience recommending the correct heat cutting tool for numerous applications and industries. Monday through Friday, 7:30am - 4:30pm EST, we are available for you to contact us with any questions that you may have about our units, blades, tips, machines, or just heat cutting in general. So contact us today!
  • To place an order, please call us at 888-854-HSGM (4746) or 864-486-8300. You can also place orders through our 24/7 website store, by e-mailing us at [email protected], by fax at 864-486-8383 or by a Contact Us submission. Just make sure to give us your contact information so we can contact you to get payment information.

Shipping and Handling

All orders are shipped via FedEx services by default. All orders shipped to Canada will have additional customs fees (Duties & Taxes) upon delivery. These charges are in addition to shipping charges paid at the time the order was placed. We can not ship to post office boxes. (Exception: U.S. Postal Service for APO-Military addresses only.)

Orders are shipped after receipt of wire transfer funds. Wire transfers have an additional US$30.00 wire transfer fee. PayPal orders are also accepted. 



Payment information

  • We accept all major credit cards (American Express, Mastercard, Visa and Discover) within North America. 
  • All funds must be in US Dollars.
  • Customers whose checks are returned for insufficient funds will be charged a fee of $25.00.
  • There will be a $7.75 handling fee applied per shipment that leaves our warehouse.
  • To become a "Net 30 Account" customer, please contact us to receive a credit application.

South Carolina residents will be charged 6% sales tax on all orders unless a copy of your tax exempt certificate is on file in our office.



Returning Products and Lead Time

All returns carry a 20% restocking fee and must have an RA Number from HSGM,Inc. prominently displayed on the outside of the shipping container. The customer is responsible for shipping & handling charges. Products can be return within 30 days of purchase, returned products must be in "as new condition" for a credit to be considered, and must be accompanied by an invoice for proof of purchase. For resellers, that would be an invoice that was billed to the customer. An invoice with the customer's name covered is satisfactory.

All products (other than special order items) are normally available for immediate shipping. Our standard shipping schedule is as follows: Orders placed prior to 3:30 p.m. (EST) typically ship that same day (Monday - Friday only). All others (other than special order items) ship the following business day. If you have an urgent need for our normal stocked products and it is after 3:30 p.m. (EST), please ask about our special extended customer service options. All orders ship from our distribution warehouse center located in Duncan, SC (between Greenville and Spartanburg).




Please request quotes via e-mail at [email protected]

Please provide the following information:
  1. Name
  2. Company name and address (Billing and Shipping)
  3. Phone & Fax numbers
  4. Payment Type
  5. E-mail address
  6. Preferred FedEx Service
  7. For Canada, Mexico, and S. America quotes – Do you have a Forwarder within the USA? If so, we will need their full ship to address.
  8. Quantity, SKU # and Description of products to be quoted

Note: All quoted prices are valid for 30 days because of the fluctuation in currency, shipping charges, and other factors.

Warranty Information

The HSGM handheld heatcutting units listed on this site carry a limited Warranty to the original purchaser to be free of defects in materials and workmanship at the time of delivery. This Warranty shall be valid for one (1) year from the date of original retail purchase. This Warranty does not cover any product that has been altered, modified or damaged, neglected, accidently dropped or improperly used. If any of the previous occur, this Warranty shall be considered null and void. Shipping & Handling both to and from our facility will be the responsibility of the customer unless otherwise advised. Paperwork showing date of purchase MUST accompany any repair claimed to be a warranty repair or regular repair price will apply.