**Continental United States and Canada:

All orders are shipped via UPS services. If you wish to order Freight Collect or use a specific truck line, please advise at the time of order.

We can not ship to post office boxes.

**Mexico and South America:

Orders are shipped via UPS Express or UPS Expedited after receipt of wire transfer funds. Credit card orders also accepted.

South Carolina residents will be charged 6% sales tax on all orders unless a copy of your tax exempt certificate is on file in our office.

All other states: If you are a tax exempt company, please provide us with a copy of your tax exempt certificate.

All products (other than special order items) are normally available for immediate shipping. Our standard shipping schedule is as follows: Orders placed prior to 3:30 p.m. (EST) typically ship that same day (Monday - Friday only). All others (other than special order items) ship the following business day.

All orders ship from our distribution warehouse center located in Duncan, SC (between Greenville and Spartanburg).

All returns carry a 15% restocking fee and must have an RA Number from HSGM,Inc. prominently displayed on the outside of the shipping container. Customer is responsible for shipping & handling charges.

The HSGM handheld heatcutting units listed on this site carry a limited Warranty to the original purchaser to be free of defects in materials and workmanship at the time of delivery. This Warranty shall be valid for one (1) year from the date of original retail purchase. This Warranty does not cover any product that has been altered, modified or damaged, neglected, accidently dropped or improperly used. If any of the previous occur, this Warranty shall be considered null and void. Shipping & Handling both to and from our facility will be the responsibility of the customer unless otherwise advised. Paperwork showing date of purchase MUST accompany any repair claimed to be a warranty repair or regular repair price will apply.